Returns and Replacements

Your satisfaction is guaranteed when you order from Aqwarana. If you decide not to keep a product, you may return it within 14 days of delivery. Please review the details below to understand how returns and replacements are handled.

Items You Decide Not to Keep (Change of Mind)

If you change your mind and no longer wish to keep a product:

You may return it within 14 days of delivery.
Items must be unused and in their original packaging.
A 20% restocking fee will be deducted from your refund.
➤ This fee covers return shipping and handling.
No additional shipping charges apply.
If you choose to reorder or exchange the product instead, the restocking fee will be waived and your return credit will be applied to the new item.

To initiate a return, contact us:
📞 +31 73 747 0430
📧 info@gullni.com

We will provide return instructions and, if requested, a prepaid DHL return label.

⚠️ Please note:
Returned items that are used, incomplete, or not in their original packaging may be rejected or incur a higher restocking fee (up to 40%), at our discretion.

Items We Cannot Accept for Return

We cannot accept returns for:

Products that are used, damaged, or modified
Items returned after the 14-day window without prior approval
Items without original packaging, unless defective

Items Damaged in Shipping or Defective

We carefully package every order, but occasionally products may arrive damaged or defective. If this happens:

No return is usually required.
Please contact us immediately and we will resolve the issue at our expense.
No restocking fee or return shipping will be charged.

Items Sent to You in Error

If you received an item you did not order:

Let us know as soon as possible.
We will send the correct item and handle the return of the incorrect one.
No charges will apply to you.

Contact:
📞 +31 73 747 0430
📧 info@gullni.com

Replacement Policy

We understand that receiving your order on time and in perfect condition is important. That’s why:

Replacements for missing, damaged, or incorrect items will be shipped at no additional cost.
Replacement shipments will use the same method you selected during checkout (e.g. standard or expedited shipping).

Warranty

Our products are backed by a 36-month warranty against manufacturing defects.

This warranty:

Covers: defects in materials or workmanship
Does not cover: damage due to misuse, accidents, alterations, or normal wear and tear
Is valid only for the original purchaser and is non-transferable

To request warranty service:

Contact us at +31 73 747 0430 or info@gullni.com
We may request that you return the product freight prepaid to us or a designated repair facility.
If the warranty claim is approved, we will repair or replace the product at no cost and return it to you freight prepaid.

📮 Return Shipping Address

Aqwarana
Attn: Returns
Hofkesweg 7
5249 JW Rosmalen
The Netherlands

Returns and Replacements